Privacy Policy

Message Privacy Policy

Overview

This Message Privacy Policy details how FedForce Rehab and Training (hereafter referred to as "we," "our," or "us") collects and uses information in relation to our text message communication services (the “Messaging Services”). Nextiva Inc. serves as our service provider and data processor for these services.

Information Collection

We collect various types of information when you use our Messaging Services. This includes:

- The phone number and email address you provide when you become a patient.

- The content and history of the messages you send through the Messaging Service.

- Information collected through cookies or similar technologies, which help enhance your experience by personalizing text messages about your appointments, treatment, claims, and case status.

Use of Information

Your information is used to:

- Provide, analyze, maintain, and support the Messaging Services.

- Improve and customize your experience by enhancing service features.

Information Sharing

We may share your information in the following circumstances:

- Service Providers: With third parties who assist us in delivering the Messaging Services.

- Consent: When you explicitly consent to the sharing of your information.

We do not share, sell, or convey your personal information to third parties for marketing or promotional purposes.

Information Protection

We implement physical, technical, administrative, and organizational security measures to safeguard your information from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. Despite these measures, we cannot guarantee complete security of online activities. We strive to protect your information but cannot accept liability for any unintentional disclosure.

Information Retention

We retain your information for as long as you are an active patient using the Messaging Services or as required to meet legal obligations. We also retain information to address issues, protect our interests, and enforce company policies.

Your Choices and Controls

You are not required to consent to receive automated appointment reminder text messages. If you wish to stop receiving commercial text messages, you can opt-out by replying to our messages with: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Customer Support

For any issues with the Messaging Services, please visit Nextiva Inc. at [https://www.nextiva.com](https://www.nextiva.com) or contact our Practice Administrator.

Effective Date: 07/15/2024